Tel: +353 42 9378188
Lo-Call: 1890 25 20 40

Matthews Coach Hire Limited
Terms and Conditions of Carriage
The purchase of a ticket is deemed to imply acceptance of these conditions.

  • Passengers are obliged to pay the proper fare for their bus journey or produce a valid ticket or accepted travel pass.
  • If at all possible, please have the exact fare.
  • Break of journey is not permitted except at interchange points for completion of journey by another bus on the same day.
  • Passengers are obliged to ensure that tickets and change are correct after purchase, as corrections may not be possible at a later time.
  • Tickets must not be altered in anyway.  Altered tickets will be void and will not be accepted.
  • Please ensure your ticket remains legible.
  • Commuter/Tax Saver tickets must not be folded.
  • Tickets which are lost, lent or stolen will not be replaced.
  • Tickets for student fares are issued on production of any one of the following forms of identification: a current International Student Identity Card (ISIC); a valid Student Identity Card; a valid Student Travel Card; but otherwise have the same conditions of validity as ordinary tickets.
  • Passengers presenting tickets issued at student fares must be able to produce a valid student identification for each use of the ticket until the ticket is finished.
  • Every effort is made to ensure accommodation on services for ticket holders but no liability or responsibility is accepted by Matthews Coach Hire Ltd for the inability of a passenger to use a ticket on any particular service if there is insufficient accommodation on that service.
  • While every effort is made by Matthews Coach Hire Ltd to ensure the full operation of all bus services advertised by them at all times, Matthews Coach Hire Ltd will not be liable for any delay or interruption in any of its services where such delay or interruption is caused by reason of matters beyond its control.


  • Tickets must be retained for inspection.
  • Tickets remain the property of Matthews Coach Hire Ltd and must be produced for inspection at any time during a journey, by any Matthews Coach Hire Ltd driver or inspector.
  • Matthews Coach Hire Ltd drivers or inspector may ask for supporting ID to validate a ticket or pass.
  • Tickets must be surrendered if and when requested by any Matthews Coach Hire Ltd driver or inspector.
  • If a ticket is spoiled or tampered with, it will be invalidated and if a passenger travels with it, s/he will be considered to have travelled without a ticket. In such circumstance customer will be obliged to pay full fare for the journey undertaken.
  • Commuter/tax saver tickets are not transferable
  • Out-of-date or non-current commuter/tax saver tickets will be confiscated.
  • Free Travel Pass Holders may be asked for supporting ID including photographic ID.

Health & Safety

  • For the health, safety and comfort of fellow passengers, all luggage, packages, bags etc are to be stored in a safe and secure manner.  Overhead racks, under seat space and luggage compartments are available to help facilitate passengers.
  • Large items which may obstruct the safe exit of passengers in the case of an emergency will not be permitted to be carried on-board the coach.
  • Personal effects or items of luggage of a relatively expensive nature should not be packed in luggage placed in the luggage compartment, but should be kept in a passenger's hand luggage or on the person of that passenger. Matthews Coach Hire Ltd will not be liable for any loss of or damage to such articles.
  • Matthews Coach Hire Ltd accepts no responsibility or liability for any loss or damage to any articles that you bring on-board or place on our coaches including in the luggage storage compartment.
  • Passengers must never enter the luggage storage compartment, please ask for assistance regarding the storage or removal of any item of luggage in this area.
  • The aisle must not be obstructed in any way.
  • Do not operate emergency doors except in the case of an emergency
  • For your health and safety, standing is not permitted at any time while the coach is in motion.
  • Seat belts are provided for the health, safety and comfort of you and other passengers.  Please wear your seat belt at all times whilst the coach is in motion – it’s the law and it your responsibility.
  • Where you are travelling with young children under your supervision it is your responsibility to ensure that they are appropriately secured in a seat.
  • Please do not distract the driver whilst the coach is in motion.
  • Guide dogs accompanying passengers are carried free of charge on Matthews Coach Hire Ltd services, otherwise dogs, cats or any other animals or live fowl of any description WILL NOT be carried.


  • For the comfort of passengers and the cleanliness of coaches, eating and drinking is not permitted on-board Matthews Coach Hire Ltd coaches.
  • At the conclusion of your journey please remove any litter you brought on to the coach.
  • For the comfort of all passengers mobile phones and personal entertainment devices may only be used for personal use and in such a manner as to not disturb other passengers.
  • Any passenger(s) who willfully damage or deface any Matthews Coach Hire Ltd property will be prosecuted to the full extent of the law.

Road Traffic (Public Service Vehicles) Regulations 1963

  • The rules for passengers in public hire vehicles and the powers of a driver of such a vehicle will apply in full to all passenger services provided by Matthews Coach hire Limited.


Bottom Logos sm